Clarity - seek it, understand it, grab hold of it, don't be afraid to use it!
How else are you going to get answers?
How else are you going to understand customers, and make for better relationships?
Get clarity when a customer presumes to tell you how long you should take with their job, and to charge 'their perceived rate', get clarity! Let them own their own skill-set, and you make sure you know how, when, where, who, why - to apply yours.
You are the best at what you do, no-one knows your products and services better than you! You better had, otherwise you are going to offer an "every-which-way" service, all over the place: no consistency, no assurance, and no clarity!
Whatever you do, get clarity!
Above all else, be humble, we are human and we make mistakes. It doesn’t matter who is right or wrong, at the end of the day - but it matters that you recognise it and say a simple “sorry”.
Lenna K. Millar (Director)
Audio Transcription & Secretarial Services (ATS)
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