How to place an Order with ATS

1. Tell us who you are and where you are located, and what your requirements are for transcription. We will agree on mutual terms for order to be placed, received, carried out, and delivered.

2. Check our RATES and bulk discounts. When you receive discounts and special rates, and/or, if the order changes to a lesser volume than what was agreed upon, discounts and rates will be adjusted accordingly.

3. If you are a student, or staff member of a university – let us know if it is self-funded, or if it is being funded by the University. We know the process. Ask ATS about funding deadlines, where you request us to submit an invoice for an upcoming project.

4. Payment can be made via direct credit/online banking, or at PayPal.com. You do not need to have an account to use PayPal. Please use your Xero invoice number as a REFERENCE when making payment.

5. Transfer of files - customers have their own sites. Others are OneDrive, Google Drive, Drop Box, WeTransfer, Hightail. Whichever you use, you must grant us permissions, direct access, or a code to the exact file location, to avoid lengthy delays. Please avoid sending individual links in separate emails. Provide us with one location where all files are located in one place.

6. We require specific information - how many people are in each of the recordings? Is the te reo Māori content, or any other specialist content, e.g. Legal, Medical, etc. Any special requirements?

7. You must agree to our terms for invoicing. First time customers may be required to pay invoice on quoted work before delivery of the same. Seven (7) day payment terms. For larger corporations, education providers, governmental departments – 20th of the following month is acceptable.

8. We appreciate your feedback.